If you need to return your order you must contact our customer service team before sending your item back. You can contact us by phone, email or via the website (http://www.whisperingsmith.com/contact) with your name, order number and a reason why so that we can assist further.

Please ensure your returned box is marked clearly with your order number. All items should be returned in their original condition/packaging and the outer box clearly marked with your order number. You are responsible for the goods until they are received at our warehouse and we will not be liable for any loss or damage incurred whilst returns are in transit or for the return postage costs.

Our returns address is:

Whispering Smith Returns, 245 Briscoe Lane, Newton Heath, Manchester, M40 2ST

We recommend sending the goods using an insured and traceable delivery service providing signed proof of delivery.

We reserve the right to charge a handling fee for returned items of up to 20%. Once we have received your returned items we will issue a refund via your original payment method. We will process your return within 14 days of receiving it back in our warehouse. Please be aware that refunds can take up to 7 working days to show back in your account depending on who you bank with.